Tag Archives | Waitrose

Big Box Retailers Shrink to Grow

In retail, the thought used to be that bigger is better.  In 2011, however, we saw a number of big-box retailers realize that the one-size fits all approach is no longer generating the same level of growth they once saw.  Instead, big box retailers are looking to expand through the acknowledgement that consumers are responding [...]

Read full story Comments { 2 }

Photos: How a Department Store can Compete with Specialty Retailers

At the end of the day, the most important factor in getting the consumer to make the trip to a retail store is product assortment.  If the store doesn’t carry the product the shopper needs, the retailer will not “win the trip.” In a retailer’s perfect world there would be no downside to stocking the [...]

Read full story Comments { 0 }

Photo Comparison – Retail Pricing Strategy

The world will be a very different place in 2020.  For retailers looking to compete in this new environment, there are some important capabilities that must be embraced.  Price personalization and price communication capabilities are just two areas in which changes may occur. Price Personalization It’s all about delivering a personalized price to each consumer.  [...]

Read full story Comments { 0 }

Boosting Shopper Satisfaction – Examples from IKEA, Petco, and Waitrose

When a shopper leaves a store they do so with a lasting impression about their experience.  This impression, thought, or memory is one that will affect their store choice decisions in the future. How easy is my store to shop?  How easy is it to find products? If my customers have questions, can they find [...]

Read full story Comments { 0 }

Waitrose and Amazon: Pricing Transparency Comparison

According to a report released by Careerbuilder, 42% of workers today are living paycheck to paycheck.  When every dollar counts, consumers look for every opportunity to save.  Retailers are seeing increased customer satisfaction and a resulting boost in loyalty due to price transparency.  Finding the best prices can be a painstaking process, so retailers like [...]

Read full story Comments { 1 }