Tag Archives | Tesco

JCP and Ron Johnson – Know First What Shopper Experience YOUR Shoppers Want!

Winning at Customer Experience is rarely a one shot effort, but as recent experience of some world class retailers tells you, it is also not about assuming you know what is most important to your shoppers. Ron Johnson had a vision for winning at JCP – improve the shopping experience faster and farther on the [...]

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Auchan’s Drive Adds “Fresh”

After launching the first drive concept in 2000, French hypermarket and supermarket chain, Auchan, announced earlier this week that they will launch a new drive concept store incorporating fresh produce. The new brand, under the code name “Multifrais,” will open this March in the Paris metro area. Auchan Attempts to Combine “Drive” and “Fresh” Auchan [...]

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Tesco’s Latest In-Store Technology Initiatives

As Tesco begins to revitalize its stores and business, especially in its home market of the UK, tech integration has become a critical platform for innovation. The capabilities that they are pursuing both increase convenience for the shopper and improve Tesco’s efficiency—not to mention being very thought-provoking. While Tesco has traditionally been a leader in [...]

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Tesco’s Click and Collect Drive-Thru for Groceries. Is it Worth it?

Tesco’s Click & Collect grocery service, which was first offered to UK consumers in the summer of 2011, is very similar to the rapidly growing Drive concept services provided by hypermarkets like Auchan, E. Leclerc, and Intermarche in France. By visiting www.tesco.com/groceries, Tesco customers can select the items they want to purchase and pick them [...]

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Big Box Retailers Shrink to Grow

In retail, the thought used to be that bigger is better.  In 2011, however, we saw a number of big-box retailers realize that the one-size fits all approach is no longer generating the same level of growth they once saw.  Instead, big box retailers are looking to expand through the acknowledgement that consumers are responding [...]

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QR Codes Enable Virtual Shopping From Metro Stations in Chile and South Korea

With the new initiatives being pursued by Tesco and Cencosud, consumers no longer need to enter a supermarket!  On their way home from work, subway riders in Chile and South Korea can scan QR codes below product images in virtual supermarkets (below).  Selected products are added to a virtual cart and once the list is finalized, payments are [...]

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Photo Comparison – Retail Pricing Strategy

The world will be a very different place in 2020.  For retailers looking to compete in this new environment, there are some important capabilities that must be embraced.  Price personalization and price communication capabilities are just two areas in which changes may occur. Price Personalization It’s all about delivering a personalized price to each consumer.  [...]

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ASDA, The Walmart Subsidiary, Takes on Added Competition

ASDA has completed its £778m acquisition of Netto Market stores in the UK.  Today, 61 Netto Market (Left) stores have already been rebranded with the ASDA name.  The acquisition will result in a smaller average store size for the retail giant.  Unlike ASDA’s typical focus on big box stores, this new smaller supermarket format will [...]

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