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JCP and Ron Johnson – Know First What Shopper Experience YOUR Shoppers Want!

Winning at Customer Experience is rarely a one shot effort, but as recent experience of some world class retailers tells you, it is also not about assuming you know what is most important to your shoppers. Ron Johnson had a vision for winning at JCP – improve the shopping experience faster and farther on the [...]

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Sprouts Farmers Market Growth: A Threat to Whole Foods

Sprouts Farmers Market is the leading “pure play” high growth, value-priced, specialty food retailer, with a primary offering being farm-fresh produce at an extreme value. Earlier in 2012, Sprouts completed a merger with Sunflower Farmers Market, giving Sprouts the #2 spot in the natural organic retail market, behind Whole Foods Market.  What’s most interesting about [...]

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A Preview of RetailNet Group’s Year-End Forum

Keith Anderson’s one-hour year-end forum preview webinar outlines how the Year-End Forum Program will leave registrants with: (1) an understanding of the new business models and growth platforms worth watching, (2) great ideas from global innovators to share with your teams, (3) commercial innovation: how retailers’ and brands’ joint business plans should evolve, (4) an [...]

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Okey Dokey: X5 Retail Group’s Move into the USA

The Russian discount retailer, X5 Retail Group, opened its first US store in Miami, Florida this month.  The retailer, which now operates 10 different banners in four different countries, is going to be an interesting model for retailers & supplier looking for new growth opportunities. The US banner is branded Okey Dokey Grocery Markets.  RNG [...]

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JCPenney’s Strategic Gamble

The question everyone is asking: “Has the hero of Apple retail, Ron Johnson, met his match? and found it in the mirror? ” Since Johnson stepped into his new role at JCPenney a number of well-documented events took place: JCPenney failed to communicate and then restructured its over-complex three-tier pricing strategy, and instead it reverted [...]

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Learning Price Personalization Through Fuel Rewards Programs

In the past few years the economy and fuel prices have moved in opposite directions. While the consumer’s propensity to spend on discretionary items has dwindled, their gas prices have steadily increased.  This “new norm” has opened the door for food retailers who are constantly looking to add value to their brands in the form [...]

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Communicating Value: from Whole Foods to Bottom Dollar

What a difference a few years can make.  It was only five to six years ago that supermarkets were rushing to add high-end amenities to their stores to communicate the “quality” of their offering and grow their business by attracting the upwardly mobile, time-starved middle class.  Safeway invested $2 to $4 million per store to [...]

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#FMI2012 Highlights Key Challenges for Retail Future

The Food Marketing Institute 2012 Conference put experts from every corner of the retail industry on stage to help attendees formulate their own ideas about the current and future state of the industry.  There were some very interesting speeches over the course of the four days, here are some of the key themes that emerged [...]

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